1. Information We Collect
When you use our website or engage our coaching services, we may collect the following information:
- Contact information: Name, email address, phone number when you submit our contact form or book a coaching session.
- Professional information: Your role, industry, and professional goals shared during coaching sessions.
- Usage data: Anonymous website analytics collected via Google Analytics, including pages visited, time spent, and referral source.
- Session recordings: Video recordings of coaching sessions (with your consent) for your review and reference.
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our coaching services
- Respond to your enquiries and schedule sessions
- Send you session notes, resources, and follow-up materials
- Analyse website usage to improve our content and user experience
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Data Security
We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. This includes:
- Encrypted communication channels for all coaching sessions
- Secure storage of contact information
- No retention of confidential business documents shared during coaching
- Regular review of our security practices
4. Coaching Session Confidentiality
Any business information, documents, or data shared during coaching sessions is treated as strictly confidential. We do not:
- Store copies of your confidential documents
- Share session content with any third party
- Use your business data for any purpose other than your coaching
- Reference your business in case studies without explicit written consent
5. Cookies & Analytics
Our website uses Google Analytics (GA4) to collect anonymous usage data. This helps us understand how visitors use our site so we can improve it. Google Analytics uses cookies — small text files stored on your device. You can opt out by adjusting your browser's cookie settings or using the Google Analytics opt-out browser add-on.
6. Third-Party Services
We use the following third-party services:
- Google Analytics: Website analytics
- Netlify: Website hosting and form processing
- Zoom / Google Meet: Video conferencing for coaching sessions
Each service has its own privacy policy governing how they handle data.
7. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
To exercise any of these rights, please contact us at coach@aicoach.biz.
8. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.
9. Contact
If you have any questions about this privacy policy or how we handle your information, please contact us: